Shop Policies

INTRODUCTION 

The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you (customer) and by Katriin (Corsair OÜ). By placing order on this website, you have thus read and agreed to these terms and conditions. 
For further information contact us info@katriin.com

ORDER INFO

All prices in the by Katriin Web shop are in EUR. Due to currency fluctuations and changing prices of the materials used, by Katriin has the right to change the prices of the products without prior notification. The price changes will be promptly shown in the webshop.

Customer chooses the desired product(s), agrees to enter relevant details to complete the order (including first and last name, contact telephone, e-mail address, delivery address, postal code) and makes the payment via bank link, credit card, Paypal, direct bank transfer to complete the order.

Customer confirms that he/she agrees to pay for the product in full before by Katriin fulfills the order and understands that the item(s) will be shipped following full payment.


PRIVACY POLICY

Our site is secured and every transaction is encrypted during transmission. We respect the privacy rights of our online visitors and recognise the importance of protecting information provided. Any information that you provide will be held and transmitted in a safe and confidential environment. 

Personal data and its usage

Personal data provided by the customer, when making an order on www.katriin.com website, will be entered to by Katriin's database and used for offering products to the customer.

The following is considered as personal data: first and last name of the customer, contact phone, e-mail address and address (town, street, house no, apartment no, postal code).

Personal data is processed by Corsair Ltd, registration code: 14787305, address Supluse pst.4, 11911 Tallinn, Estonia.

Personal data which is needed for shipment of the products to the customer will be given to companies offering transportation service. 

We are obliged not to give out personal data to third parties, except only when required by law.

The customer has the right to check his/hers personal data, modify them or delete them from the database. Customer gives consent to us to send order confirmation to his/hers e-mail address entered at checkout.

Communication & Marketing
When you register to our newsletter, you will be given the option to opt-in to our update service which will send you information about our latest product lines, news and special offers. You can opt-out at any time.

Third party websites
Our website may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and you should also review them carefully as your use of those sites may be subject to them.

Please contact us by email: info@katriin.com if you have any concerns about the Privacy Policy. 

TERMS & CONDITIONS

www.katriin.com is an online shop that designs and creates handmade headpieces and wedding accessories.  

By purchasing an item from by Katriin online store, it is assumed that you have read and understand the description, information provided on the production and shipping time and agree with the terms and conditions. 

Each product is handmade and therefore unique and subject to some variations from piece to piece. When in doubt you may contact us via email info@katriin.com for questions you might have prior to purchase. Due to monitor differences, actual colours may vary slightly from what appears online. 


Every item is "made to order" with a turnaround time of 5 to 7 working days. Please keep in mind that shipping times does not include production times. We suggest not leaving your bridal piece order to the last minute and to order at least 1-2 months - for international brides and at least 1 month for local brides - in advance to leave enough time for shipping and possible custom time. Bespoke order turnaround depend on the scope of the piece and should be ordered in a timely manner as the production time usually is 2-6 weeks. 

Please note that turnaround times may be longer during the high season. When in doubt if a piece will get to you on time, please contact us to clarify taking into account your specific information. 

Rush orders are considered on a case-by-case basis. After reviewing details of your order, by Katriin will let you know whether it can be completed within your requested time frame. 

Bespoke pieces, due to it's customised nature, cannot be returned. All custom items must be approved by the customer before shipping. We will provide photographs of the custom piece via email provided for us by the customer. 

The custom modifications on the products listed as customisable in the description are done free of charge. Completely new designs may require custom order non-refundable deposit, requested before work begins. All custom piece price is calculated based on individual details according to the scope, time, difficulty and material of the specific design and the final price can be given on the completion of the headpiece. We will although give a price estimation beforehand based on our experience and estimated material of use. 

COUPON CODES
From time to time, we may give you Coupon code as a promo code or discount code that you can use to reduce the price of specified products. The code should be entered at checkout. Once you've entered the code into the „discount code“ field click on „Apply“ and it will add the code to your order. You must enter the code when you are checking out as it can't be applied later.

Each code has its own terms, which will be made clear at the time it's issued to you (what products, single/multiple use, when it can be used). You can only use one code per order. This applies to our free delivery codes too. Coupon codes cannot be used for gift cards or for any delivery charges. If you're given an unique code that is meant just for you please keep it secret and don't let anyone else use it or abuse it.

GIFT CARDS
If you are the lucky recipient of a by Katriin Gift Card you receive a unique coupon code you can use at checkout to pay for the order full or reduce the price.  By Katriin Gift Card acts like an unique coupon that can be used to pay for the order in full or if the order exceeds the Gift Card value it will reduce the price. The Gift Card unique code can be used by entering it in the discount code field at checkout. By Katriin Gift Card will expire 12 months from the purchase of the Gift Card. Gift Card is not refundable and cannot be exchanged for cash. As Gift Card can be only used once, make sure the order is in the same sum as the Gift Card or more as we will not be refunding the unused sum.

Digital Gift Cards will be sent to the customer in 1-2 days following payment. The Gift Card can then be printed out or forwarded to the recipient via e-mail. Speaking of e-mails, sometimes our emails are sent into junk or spam folders. Be sure to check your junk or spam folder when the gift card is nowhere to be found.

COPYRIGHT
by Katriin and katriin.com are all properties of Corsair OÜ. The contents of these pages including all images, logos, design graphics, text and other content are protected by worldwide copyright and other proprietary laws and treaty provisions. The copying, downloading (except where allowed), reproducing, modifying, publishing, distributing, transmitting, transferring, selling or modifying in any form is prohibited without permission of by Katriin (Corsair OÜ). 


COPYRIGHT | All designs, concepts and content are owned by Corsair Ltd /by Katriin.