Shop Policies

PRIVACY POLICY

We are committed to protecting the privacy of our site visitors and customers, including you. ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.

Consent
By using our website, you confirm that you accept our privacy policy and consent to using your personal data as set out in this privacy policy.

Communication & Marketing
When you register to our newsletter, you will be given the option to opt-in to our update service which will send you information about our latest product lines, news and special offers. You can opt-out at any time.

Security
You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to
– conform to any requirements of law
– comply with any legal process
– to prevent and detect fraud
At all times where we disclose your information for the purposes of fraud prevention it will remain secure.

Third party websites
Our website may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and you should also review them carefully as your use of those sites may be subject to them.

Please contact us by email: info@katriin.com if you have any concerns about the Privacy Policy. 

TERMS & CONDITIONS

www.katriin.com is an online shop that designs and creates handmade headpieces and wedding accessories.  

By purchasing an item from by Katriin online store, it is assumed that you have read and understand the description, information provided on the production and shipping time and agree with the terms and conditions. 

Each product is handmade and therefore unique and subject to some variations from piece to piece. When in doubt you may contact us via email info@katriin.com for questions you might have prior to purchase. Due to monitor differences, actual colours may vary slightly from what appears online. 


Every item is "made to order" with a turnaround time of 5 to 7 working days. Please keep in mind that shipping times does not include production times. We suggest not leaving your bridal piece order to the last minute and to order at least 1-2 months - for international brides and at least 1 month for local brides - in advance to leave enough time for shipping and possible custom time. Bespoke order turnaround depend on the scope of the piece and should be ordered in a timely manner as the production time usually is 2-6 weeks. 

Please note that turnaround times may be longer during the high season. When in doubt if a piece will get to you on time, please contact us to clarify taking into account your specific information. 

Rush orders are considered on a case-by-case basis. After reviewing details of your order, by Katriin will let you know whether it can be completed within your requested time frame. 

Bespoke pieces, due to it's customised nature, cannot be returned. All custom items must be approved by the customer before shipping. We will provide photographs of the custom piece via email provided for us by the customer. 

The custom modifications on the products listed as customisable in the description are done free of charge. Completely new designs may require custom order non-refundable deposit, requested before work begins. All custom piece price is calculated based on individual details according to the scope, time, difficulty and material of the specific design and the final price can be given on the completion of the headpiece. We will although give a price estimation beforehand based on our experience and estimated material of use. 

COPYRIGHT | All designs, concepts and content are owned by Rightmeow Ltd /by Katriin.