TERMS & CONDITIONS

www.katriin.com is an online shop that designs and creates handmade headpieces and wedding accessories.

By purchasing an item from by Katriin online store, it is assumed that you have read and understand the description, information provided on the production and shipping time and agree with the terms and conditions.

Each product is handmade and therefore unique and subject to some variations from piece to piece. When in doubt you may contact us via email info@katriin.com for questions you might have prior to purchase. Due to monitor differences, actual colours may vary slightly from what appears online.

Every item is "made to order" with a turnaround time of 5 to 7 working days. Please keep in mind that shipping times does not include production times. We suggest not leaving your bridal piece order to the last minute and to order at least 1-2 months - for international brides and at least 1 month for local brides - in advance to leave enough time for shipping and possible custom time. Bespoke order turnaround depend on the scope of the piece and should be ordered in a timely manner as the production time usually is 2-6 weeks.

Please note that turnaround times may be longer during the high season. When in doubt if a piece will get to you on time, please contact us to clarify taking into account your specific information.

Rush orders are considered on a case-by-case basis. After reviewing details of your order, by Katriin will let you know whether it can be completed within your requested time frame.

Bespoke pieces, due to it's customised nature, cannot be returned. All custom items must be approved by the customer before shipping. We will provide photographs of the custom piece via email provided for us by the customer.

The custom modifications on the products listed as customisable in the description are done free of charge. Completely new designs may require custom order non-refundable deposit, requested before work begins. All custom piece price is calculated based on individual details according to the scope, time, difficulty and material of the specific design and the final price can be given on the completion of the headpiece. We will although give a price estimation beforehand based on our experience and estimated material of use.

COUPON CODES
From time to time, we may give you Coupon code as a promo code or discount code that you can use to reduce the price of specified products. The code should be entered at checkout. Once you've entered the code into the „discount code“ field click on „Apply“ and it will add the code to your order. You must enter the code when you are checking out as it can't be applied later.

Each code has its own terms, which will be made clear at the time it's issued to you (what products, single/multiple use, when it can be used). You can only use one code per order. This applies to our free delivery codes too. Coupon codes cannot be used for gift cards or for any delivery charges. If you're given an unique code that is meant just for you please keep it secret and don't let anyone else use it or abuse it.

GIFT CARDS
If you are the lucky recipient of a by Katriin Gift Card you receive a unique coupon code you can use at checkout to pay for the order full or reduce the price. By Katriin Gift Card acts like an unique coupon that can be used to pay for the order in full or if the order exceeds the Gift Card value it will reduce the price. The Gift Card unique code can be used by entering it in the discount code field at checkout. By Katriin Gift Card will expire 12 months from the purchase of the Gift Card. Gift Card is not refundable and cannot be exchanged for cash. As Gift Card can be only used once, make sure the order is in the same sum as the Gift Card or more as we will not be refunding the unused sum.

Digital Gift Cards will be sent to the customer in 1-2 days following payment. The Gift Card can then be printed out or forwarded to the recipient via e-mail. Speaking of e-mails, sometimes our emails are sent into junk or spam folders. Be sure to check your junk or spam folder when the gift card is nowhere to be found.

COPYRIGHT
by Katriin and katriin.com are all properties of Rightmeow OÜ. The contents of these pages including all images, logos, design graphics, text and other content are protected by worldwide copyright and other proprietary laws and treaty provisions. The copying, downloading (except where allowed), reproducing, modifying, publishing, distributing, transmitting, transferring, selling or modifying in any form is prohibited without permission of by Katriin (Rightmeow OÜ).

COPYRIGHT | All designs, concepts and content are owned by Rightmeow Ltd /by Katriin.