Withdrawal

In case the customer wants to withdraw from the order before order is fulfilled, the customer is obliged to notify by Katriin immediately in written form to email info@katriin.com, providing the order number, date and customer's contact. If the e-mail of withdrawal reaches by Katriin after the order has been fulfilled the item(s) can be returned according to the terms mentioned below.

Returns

In the unlikely event that you are not completely happy with your purchase you may return any item(s), excluding bespoke orders and gift cards, within 14 days (unless agreed otherwise) of receiving it in the original condition for an exchange or full refund of the price you paid for the item(s), excluding shipping cost. All items should be unworn and unused and include all necessary documentation. Refunds will be issued to the same payment method as used in the original purchase. Returns expenses are your responsibility Rightmeow OÜ does not refund the cost of return shipping costs, additional duties, taxes and shipping costs will not be refunded.

Please note: All customised orders are final sale and cannot be returned.

All return and re-shipping charges are the customer’s liability, except in the case of a faulty item(s). Please consider with longer delivery times during busy times of the year.

Please note that for your protection we recommend that you use a tracked and insured delivery service as we cannot be held responsible for item(s) not received.

Please allow up to 7 working days for your refund or exchange to be processed.